Privacy Policy

Privacy Policy

Last updated: 10th November 2025

At Lunar CV, we take your privacy seriously.

This policy explains what personal information we collect, how we use it, and how we protect it.

1. Who We Are

Business Name: Antonette Oloo, trading as Lunar CV
Registered in: United Kingdom
Email: hello@lunarcv.co.uk
Website: https://www.lunarcv.co.uk

Lunar CV provides professional CV writing, LinkedIn profile optimisation, interview coaching, and career brand consultancy services.

2. Information We Collect

We may collect the following types of information:

  • Identity and contact information — such as your name, email address, phone number, and billing address.
  • Career, education, and background information — details you provide in documents, forms, or questionnaires as part of our work together.
  • Payment information — payments are processed securely via Stripe or other approved providers; Lunar CV does not store full card data.
  • Communication records — including email correspondence or notes from consultations to ensure service quality and continuity.
  • Website and usage data — collected through tools like Google Analytics to help us understand site performance and improve our services.
  • Testimonials or feedback — where you have given written consent for publication.

We only collect information necessary for delivering our services or meeting legal and administrative obligations.

3. How We Use Your Information

We use your personal data to:

  • Deliver, manage, and personalise your service.
  • Communicate with you about your project or related services.
  • Process payments and issue invoices.
  • Maintain accurate business and financial records.
  • Improve our website, processes, and client experience.
  • Fulfil any legal, tax, or regulatory obligations.

We will never sell, rent, or share your information for marketing purposes.

If you subscribe to updates or download resources, you may receive occasional service-related communications. You can unsubscribe at any time.

4. How We Store and Protect Your Information

Your data is stored securely using password-protected systems, including Google Workspace, Notion, Stripe, and other encrypted platforms.
Access is restricted to Lunar CV only.

We retain personal information only for as long as necessary to deliver our services, comply with legal obligations, or resolve disputes.
When data is no longer required, it is securely deleted or anonymised.

5. Your Rights Under UK GDPR

You have the right to:

  • Request a copy of the data we hold about you.
  • Ask us to correct or update inaccurate data.
  • Request deletion of your data (“right to be forgotten”), where applicable.
  • Withdraw consent for processing at any time.
  • Object to or restrict processing in certain circumstances.
  • Request transfer of your data to another provider (data portability).

To exercise any of these rights, please email hello@lunarcv.co.uk with the subject line “Data Protection Request.”

We may need to verify your identity before processing your request.

6. Cookies

Our website may use cookies to improve your browsing experience and track anonymous site usage (for example, through Google Analytics).
You can disable cookies at any time in your browser settings, but some website features may not function correctly as a result.

7. Third-Party Services

We work only with trusted, GDPR-compliant third-party providers, including:

  • Stripe – secure payment processing.
  • Google Analytics – anonymous website usage tracking.
  • Email and hosting providers – for client communication and service delivery.
  • Scheduling tools or CRM systems (where used) – to manage bookings and correspondence.

Each third-party provider maintains its own privacy and security policies in accordance with GDPR standards.

8. International Data Transfers

Some third-party tools (e.g. Google or Stripe) may store data on secure servers outside the UK.
Where this occurs, data is protected through recognised safeguards such as the UK International Data Transfer Agreement (IDTA) or standard contractual clauses (SCCs) approved by the Information Commissioner’s Office (ICO).

9. Data Breach Policy

In the unlikely event of a data breach, Lunar CV will notify any affected individuals and the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the incident, following UK GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The latest version will always be available on our website.

11. Contact

For questions about this policy or to exercise your data rights:
Email: hello@lunarcv.co.uk
Subject line: “Data Protection Request”

GDPR Compliance Statement

Lunar CV is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We ensure that:

  • Personal data is collected and processed fairly, lawfully, and transparently.
  • Data is used only for clear, legitimate purposes related to service delivery.
  • We collect only the minimum information necessary.
  • All data is accurate, kept up to date, and securely stored.
  • Data is retained only for as long as necessary to fulfil contractual or legal obligations.
  • Client information remains confidential and is never shared without explicit consent.
  • Clients can access, correct, or request deletion of their data at any time.

Data Protection Contact: antonette@lunarcv.co.uk